Privacy Policy
Alpine Guides Kashmir is committed to protecting the privacy of every person who interacts with us.
By submitting a booking or enquiry form, you confirm that you have read and understood this policy.
What Information We Collect
When you book a program or inquire about any Alpine Guides Kashmir activity, you may be asked to provide the following information:
Identity & Contact
- Full legal name
- Date of birth
- Nationality
- Government-issued ID
- Contact number
- Email address
- Emergency contact
Health & Medical
- Medical conditions
- Current medications
- Blood group
- Allergies
- Physical fitness level
- Relevant medical history
Experience
- Trekking & climbing experience
- Previous high-altitude experience
- Relevant certifications or training
Why We Collect This Information
Identity Verification
To confirm that the person who booked and the person who arrives are the same individual — a standard requirement for any guided mountain program.
Permit & Regulatory Requirements
Many areas require government-issued permits that need your full legal name, nationality, and ID details submitted to authorities.
Emergency Response
Your health information and emergency contact allow the guide to respond appropriately and contact your designated person immediately in an emergency.
Program Planning
Your experience and fitness data allow us to design programs suited to your actual capability and match you to appropriate terrain.
How Your Information Is Used
Your personal information is used exclusively for the purposes described above — never for marketing, advertising, or analytics beyond direct program administration.
Your information is not sold to any third party under any circumstances
Your information is not shared with any commercial partner, advertiser, or marketing service
Your information is not used to build profiles, target advertising, or analyze behavior
Your information is not stored beyond the period reasonably required for the purposes described above
Who Has Access to Your Information
Internal Access
- The lead guide assigned to your program — for safety and emergency purposes
- Administrative staff responsible for permits and logistics — for permit submission only
External — Only Where Required
- Government and permit authorities — name, nationality, and ID as required for restricted area permits
- Emergency services — in the event of a medical emergency requiring evacuation
- Your designated emergency contact — in the event of a medical emergency
How Your Information Is Stored & Protected
Personal information is stored securely and accessible only to authorised Alpine Guides Kashmir personnel
Physical copies of ID documents and booking forms are stored securely and not left accessible to unauthorised persons
Digital information is stored on password-protected systems
We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, or disclosure
In the event of any breach, Alpine Guides Kashmir will notify affected individuals promptly
How Long We Keep Your Information
Alpine Guides Kashmir retains your personal information for the period reasonably necessary to administer your program and comply with any legal or regulatory requirements. Once this period has passed, your information is securely deleted or destroyed. We do not retain personal data indefinitely or beyond its legitimate purpose.
Your Rights
You have the right at any time to:
Request the personal information Alpine Guides Kashmir holds about you
Correct any inaccurate or incomplete information we hold
Request deletion of your personal information, subject to legal or permit obligations
Withdraw consent for any processing beyond what is strictly required for safety and permit purposes
To exercise any of these rights, contact us directly. We will respond promptly.
Cookies & Website Data
The Alpine Guides Kashmir website may collect basic, anonymized usage data through standard web analytics — page visits, session duration, and geographic region. This data contains no personal identifying information and is used solely to improve the website. No personal data is collected through the website without your active submission through a form.
Children
Alpine Guides Kashmir programs are designed for adults. We do not knowingly collect personal information from individuals under the age of 18 without the explicit written consent of a parent or legal guardian.
Changes to This Policy
Alpine Guides Kashmir may update this Privacy Policy periodically. The current version will always be available on the website. Material changes will be communicated to clients with active bookings directly.
Questions About Your Privacy?
Contact us directly for any questions, requests, or concerns regarding your personal data.
info@alpineguideskashmir.com